Do you want to drive our joint success with our existing US clients? Then join our team!
Beyond Now is an international leading ecosystem orchestration and digital platform provider, powering organizations to launch new services at speed and grow revenue in an era of cloud, IoT, AI and 5G by utilizing our digital platform and SaaS BSS. The headquarters is in Austria, however we're building our team globally with the best people, and that's where you come in. For our subsidiary in the USA we are searching for a
Customer Success Manager (m/f/x)
USA (Northern New Jersey or Dallas) | remote and at the client | Full-time | Immediate Start
What you’ll be doing:
Play a pivotal role in ensuring the success and satisfaction of our telco clients. You’ll combine strong domain expertise, strategic relationship management, and a focus on driving growth and operational efficiency on our platform.
Customer Success and Satisfaction:
Build and maintain strong relationships with business and product stakeholders within telco accounts.
Act as a trusted advisor, providing strategic guidance to maximize the value of our platform.
Drive high CSAT and NPS scores by proactively addressing customer needs and delivering exceptional service.
On-Site client presence to strengthen relationships and gain insights into their business challenges and opportunities.
Platform Growth and Adoption:
Expand the usage of our platform by encouraging customers to manage more services through it.
Identify opportunities to introduce new services and solutions to existing and new business units.
Collaborate with cross-functional teams to tailor solutions to meet customer requirements.
Revenue and Financial Management:
Drive bookings from existing accounts and new business units or operating companies (Opcos)
Ensure accurate revenue forecasting and achieve targeted revenue growth for SaaS offerings.
Oversee cash collection processes to maintain healthy financial operations.
Performance Metrics: Own and achieve the following key performance indicators like: CSAT and NPS improvement, Revenue growth, SaaS adoption and usage expansion, Account profitability and margin, Timely cash collections
What you bring to the role:
Experience:
5+ years of experience in customer success, account management, or a related role within the SaaS or telco industry
Proven track record of driving revenue growth and expanding platform adoption
Strong background in managing complex telco accounts and working with business/product stakeholders
Deep domain expertise in BSS and/or telco ecosystems
Skills:
Exceptional relationship-building and interpersonal skills
Strategic thinker with the ability to identify growth opportunities and drive execution
Strong analytical skills with experience in revenue forecasting and account margin optimization
Effective communication and presentation skills, both written and verbal
Nurturer and farmer mindset with outcome driven focus
Education: Bachelor’s or MBA’s degree in Business, Technology, or a related field preferred
On Top: High willingness to travel (mainly North America, at least ~50%); unlimited, valid work-, and residence- permit for the USA
What’s in it for you:
A few general Beyond Now Benefits:
USA specific benefits in terms of health/Life: Medical, Dental, Vision Life Insurance and AD&D, 401K (Pension) EAP
Further USA benefits: Employee Referral Bonus, 20 Days’ Vacation per year, 3 Days Floating Holiday per year
State of the art: You’ll work very closely with Senior Levels of our Tier 1 and Tier 2 customers
Way of Working: You’ll be free to organize your day-to-day work: get creative about how you can help customers increase platform usage. Therefore, use your sales talent!
Joy: Good cooperation and togetherness are essential elements of our company philosophy.
Compensation: We offer a salary salary (range $ 125.000 - 175.000 gross per year) in line with local legislation and with the market, depending on your specific qualifications and professional experience. In the event of employment, the state labour law will apply.
Find out more about us and what’s in it for you at: https://www.beyondnow.com/en/company/careers/work-at-beyond/