Effective Date: 14th January 2025
This privacy policy explains how smartcustomersuccess.com, a trading style of Fresh Labs Digital ("we," "our," or "us"), collects, uses, and protects your information when you use this website (the "Site"). By accessing or using the Site, you agree to the terms of this privacy policy.Data Controller
Fresh Labs Digital, Suite 6, 65 Parkwood Road, Dorset, BH5 2BQ, UK.
Contact us at: hello@smartcustomersuccess.com
Information We Collect
We collect and process the following information:- Email addresses: Provided when subscribing to our email newsletter.
- Job posting data: When you interact with our job board via Jobboardly, including name, company details, and job posting information.
- Payment information: Managed securely by Stripe for job board transactions.
How We Use Your Data
Your data is used for the following purposes:- Sending email newsletters, including guides, insights, job opportunities, and promotional content.
- Facilitating job postings and related services through Jobboardly.
- Processing payments via Stripe for job board services.
Third-Party Services
We use the following services to manage and process data:
- Seline Analytics: For anonymized website analytics. No cookies or identifiable tracking are used. For more information, see Seline's Privacy Policy.
- MailerLite: To manage email newsletters. For more information, see MailerLite's Privacy Policy.
- Google Drive: To securely store data when exported from MailerLite. Access is limited to authorized personnel.
- Jobboardly: To manage job postings. For details, see Jobboardly's Privacy Policy.
- Stripe: To process payments. For details, see Stripe's Privacy Policy.
Data Retention
We retain your data as follows:- Email subscribers: Data is retained in MailerLite as long as you remain subscribed. Unsubscribed users are automatically deleted.
- Job posting data: Retained in Jobboardly for as long as required to provide services.
- Payment information: Stored securely by Stripe in accordance with their retention policies.
Data Sharing
We do not sell or share your data with third parties except:- When required to comply with legal obligations.
- As part of a business acquisition, where your data may be transferred to a third party.
- With service providers like MailerLite, Jobboardly, and Stripe to deliver the services described above.
User Rights
You have the following rights regarding your data:- Access your data or request a copy.
- Correct inaccurate or incomplete information.
- Request data deletion, subject to legal or contractual obligations.
- Withdraw consent for data processing, such as unsubscribing from email communications.
- Lodge a complaint with the UK’s Information Commissioner’s Office (ICO) if you believe your data has been mishandled.To exercise these rights, contact us at hello@smartcustomersuccess.com
Security Measures
We implement appropriate technical and organizational measures to protect your data, including:- Secure storage in MailerLite and Google Drive with access restricted to authorized personnel.
- Encryption and secure payment processing through Stripe.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of the Site after changes are made constitutes your acceptance of the updated policy.
Contact Information
If you have any questions about this privacy policy, contact us at: hello@smartcustomersuccess.com