Associate Director, Client Success

Work Location:

At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Who You Are:

An Associate Director, Solutions Management is responsible for aspects of client account management; including maximizing client savings by upselling additional services into scope, identifying new and creative ways for PRP clients to save additional dollars, and client retention. You will manage a team of 1-2 direct reports in driving engagements and performance. Alongside the Director, you will manage the execution of savings confirmations and enhancements for all expense areas in your team’s book of business. The ideal candidate will utilize exceptional relationship building skills and business savvy and collaborate across departments, with clients’ C-level leadership, and key stakeholders which is accomplished through the effective management of implemented client savings programs.

What You Will Do:

• Alongside Director, own assigned accounts; responsible for expanding scope into new expense areas.
• Maximize client savings achieved and value to retain targeted accounts after initial engagement
• Building trusting relationships to present opportunities for new projects and renewal contracts to existing clients with a high level of urgency via: Building meaningful relationships with C Suite executives; identify and continually deliver new value to existing clients
• Maintain C-level engagement by meeting regularly, in person or virtually, to confirm savings
• Exceed client expectations by understanding their needs and fulfill contractual obligations.
• Responsible for meeting team revenue targets within projected timeframes including internal stakeholder management.
• Identify, analyze, and interpret trends or patterns in complex data sets, identifying patterns and relationships across multiple industries to develop meaningful recommendations for clients.
• Establish, maintain, and track performance through dashboards that reflect contributions from operating groups
• Problem solving and resolution of issues within client projects. Identify, track, manage, and resolve client and project roadblocks and issues.
• Work cross-functionally with Practice Groups to ensure ongoing savings analysis calculations amid vendor negotiations are handled.
• Manage and develop team of 1-2 direct reports
• Responsible for meeting or exceeding department and personal performance to key performance indicator goals
• Other duties as assigned.

What You Need:

• Bachelor's degree required
• 8+ years of relevant experience in consulting or a related field
• 4+ years of management/supervisory experience
• Excellent verbal and written communication skills
• Experienced in Microsoft office suite
• Sales ability with a track record of working with C-level clients
• Attention to detail with strong quantitative and analytical skills
• Ability to lead others to complete complex projects on time
• Very high degree of urgency
• Proven ability to handle objections to finalize audit categories with client

Who We Are:

Profit Recovery Partners is a professional services firm that develops, implements and manages cost-reduction solutions for FORTUNE 1000 companies, law firms, private equity firms and private companies throughout North America. Our spend management, supplier management and procurement strategies have resulted in more than $4.4 billion in client savings.

Why Work at PRP:

• Full medical, dental, and vision benefits package
• 401K plan with company match
• Paid holidays, vacation, and sick time
• 25-year track record of growth
• Winning team atmosphere with high degree of employee recognition and promotions from within
• High paced, collaborative working environment that thrives on team success
• We value social responsibility and founded the following employee-driven committees: Corporate Social Responsibility, Diversity & Inclusion Group, Women’s Empowerment Group, and the Wellness Committee. Each committee seeks to provide employees with a chance to give back to their community in ways most meaningful and rewarding to them.
• To learn more visit https://prpllc.com

The salary range for this position is: $103,300.00 -$165,000.00. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws.

Equal Opportunity Employer