A

Customer Success Executive

Advanced
On-site
United Kingdom

Role Introduction

Are you passionate about delivering exceptional customer experiences? Do you thrive on building meaningful relationships and ensuring customers achieve their goals? If you have experience in Customer Success or a deep understanding of the Health & Care sector—or even better, both—we want to hear from you! 

 

At OneAdvanced, we are looking for a Customer Success Executive to join our dynamic team and help our customers unlock the full potential of our market leading software solutions. 

What You Will Do

As a Customer Success Executive, you’ll play a pivotal role in supporting the adoption and success of our software within the Health & Care sector. By collaborating with customers, identifying their needs, and creating tailored success plans, you’ll make a real impact on the outcomes they achieve. This is more than just a job—it’s an opportunity to join a company that powers some of the UK’s most critical sectors while empowering your personal and professional growth.

  • Drive Customer Success: Help customers adopt and maximise the use of OneAdvanced products, ensuring they achieve measurable value.
  • Manage Customer Relationships: Build and nurture strong partnerships with a portfolio of customers, tailoring success plans to meet their unique needs.
  • Create Evangelists: Listen closely to customers, address their needs proactively, and deliver a seamless user experience.
  • Collaborate Across Teams: Work closely with internal teams to ensure a unified approach to customer success and deliver consistent service excellence.
  • Identify Opportunities: Use active listening and consultative conversations to uncover opportunities for expanding our product offerings.
  • Share Best Practices: Leverage insights from other customers’ experiences to help clients achieve their goals.

This is a 'hybrid' style role involving regular travel. Your time will be spent in a mix of working flexibly/from home, plus at customer sites and at OneAdvanced offices where required. Get in touch for more info.

What You Will Have

  • Customer Success Expertise: Prior experience in a Customer Success role is highly valued.
  • Tech Savvy: Experience in a tech environment and a willingness to learn about our SaaS solutions.
  • Health & Care Knowledge: Familiarity with the Health & Care sector is a strong advantage.
  • Relationship Building Skills: Excellent interpersonal skills and the ability to engage effectively with stakeholders at all levels.
  • Problem Solving Ability: A proactive approach to identifying and resolving challenges, ensuring customer satisfaction.
  • Attention to Detail: High levels of organisation and precision in managing customer success plans.
  • Commercial Awareness: A keen ability to help customers realise the return on their investment with our solutions.

What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

  • Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
  • Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
  • Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

  • Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
  • Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

  • Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

  • MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
  • Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
  • Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

Impactful Work: Be part of a company that serves 20,000+ global customers, processes 1.5 million NHS 111 calls monthly, and supports over 2 million learners in the UK.

 

Collaborative Culture: We value diversity, inclusion, and collaboration, creating a supportive and engaging work environment. 

 

Career Growth: We invest in our people, offering opportunities for professional development and growth. 

 

Purpose Driven: Our software powers critical sectors, making a tangible difference in the lives of millions. 

 

About Us: OneAdvanced is one of the UK’s largest providers of business software and services, with a £330M annual turnover and a commitment to innovation. From healthcare to education and legal services, our solutions underpin some of the nation’s most vital operations. 

 

Ready to Make an Impact? If you’re ready to take your career to the next level and make a difference in the Health & Care sector, we’d love to hear from you. Apply today to join our team and help us empower our customers to achieve their goals.

Apply now
Share this job
Twitter Facebook Linkedin Email